Privacy Policy and Cookies

Last update: 01.01.2020


Huillca Expedition, company registered in the directory of tourist service providers with the record N° , with RUC 20602587101 and whose head office is located Q'ello Q'ello S/N Pacchanta, Ocongate, Cusco, Peru (7QH2+Q6, Ocongate 08000), Peruvian tour operator and travel agency specializing in adventure travel to most destinations in the country, would like to inform you about the measures implemented to protect your personal data and your private life in accordance with the legislation in force and more particularly with the provisions of the law of January 6, 1978 called "Data processing and freedoms" as amended, of the European Regulation 2016/679, as well as the recommendations emanating from the CNIL (hereinafter "the legislation in force").

In application of the legislation in force, you have the right to access, oppose, rectify, delete and limit the processing of personal data concerning you. You also have the right to define directives concerning the destination of your personal data after your death. These rights may be exercised by mail to the following address: Huillca Expedition, Customer Service, Q'ello Q'ello S / N Pacchanta, Ocongate, Cusco, Peru (7QH2+Q6, Ocongate 08000), enclosing with your request a copy of your identity card (which the company will not retain) Huillca Expedition and may be destroyed or returned at your convenience). For security reasons, your right to the portability of your personal data can only be exercised on our premises in your presence and upon presentation of valid proof of identity. You have the right to lodge a complaint with the CNIL if you consider that we do not comply with the applicable regulations on personal data.

As the controller of the processing of your personal data, Huillca Expedition wishes to respond to your concerns regarding the confidentiality of the information you transmit to us by all means of communication, in particular: websites edited and operated by Huillca Expedition, chat, telephone communications, go to an agency with our consultants (hereinafter "Communication Channels") to offer you our products and services.

We may obtain information about you from other sources. For example, we may ask a third-party vendor or collector to provide us with additional information about our existing customers (aggregate data or "aggregate data"), including information from your profile or social media posts. third party.

We may also collect information from your profile on a third party social network (including Facebook) if you allow the third party social network to share it with us or post it publicly online. This information may be general information related to your account (e.g., name, email address, profile picture, gender, date of birth, current city, identifier, friends list, etc.) and any other information or activity that you consent to share with us through the third party social network that you post on your profile. For example, we may receive your social networking information (or a portion thereof) when you download or interact with one of our applications on a social networking site (including Facebook).

When you communicate your personal data to us, you authorize us to use it, analyze it, retain it and, if necessary, transmit it to our partners when the processing of your requests requires it. By communicating personal data to us through the communication channels, you agree to this policy. Our policy is subject to change to take into account changes in current legislation on personal data. We will keep you informed of any changes made.

Personal data transmitted to Huillca Expedition

Data related to your personal information

This is information concerning you as a natural or legal person, which you have voluntarily communicated to Huillca Expedition through the various communication channels and which is essential for the design and implementation of your trip (such as in particular your surname, first name, email address, telephone number, postal address, date of birth, etc.).

We inform you that the information to be provided to Huillca Expedition is visibly marked with an asterisk on our website (hereinafter referred to as "the Site"). Information not marked with an asterisk is optional. For any contact on your part, by phone or in an agency, your consultant will inform you of the essential information you need.

This information is essential for the processing of your requests for travel services, unfortunately they cannot be processed in the absence of this information.

Data related to third party personal information

As part of your choice or quote request and after registration, you can enter the contact details of one or more persons (other participants in the trip or persons who participated in a gift list or other events (union, birthday ...), person to notify in case of emergency ...).

In this case, the data of the other persons indicated will only be used by Huillca Expedition to ensure the processing of an option or a request for quotation and subsequently a registration. If Huillca Expedition wishes to use the data of the other persons indicated for a purpose other than those mentioned above, Huillca Expedition will first request their consent.

Accordingly, you warrant to Huillca Expedition that the other persons whose data you communicate are informed of this transmission concerning them and accept it.

Huillca Expedition will inform the persons whose personal data it has indirectly collected, of their rights under this policy, when it first communicates to other informed persons by e-mail and including all information useful for arranging their trip .

Navigation of minors

The various communication channels are not, in principle, intended for use by minors without the authorization of their parents or legal guardians. A minor of at least 16 years of age can request an option or request a quote for the organization of a trip and provide the personal data necessary for this purpose. Huillca Expedition will endeavor to verify the age of the minor, taking into account the information provided and the technological means available. Under no circumstances can the minor finalize, validate and pay for the trip without the consent of the holder of parental authority.

Huillca Expedition makes a reasonable effort to verify that the holder of parental authority gives or authorizes consent with respect to the minor, taking into account the technological means available.

Sensitive information

Huillca Expedition takes to collect data of a particular category, such as health data (disability, allergy or particular conditions) and indirectly to know the religion, beliefs or personal convictions of the persons concerned, although this collection is never direct and is done only by deduction (case of diet). These data are only collected for the purpose of arranging transport and travel for the person concerned and will not be used in any other way.

Data related to your navigation on the site (cookies)

When browsing the Huillca Expedition website, temporary cookies may be stored on your computer.

What is a cookie?

A "cookie", or marker, is a text file that allows Huillca Expedition to identify the device on which it is stored during the period of validity or registration of the cookie.

During your navigation on the Site, Huillca Expedition may record, in a dedicated space on the hard drive of your device (computer, tablet or smartphone), one or more "cookies" through the Internet browser you use and in depending on the settings you have selected in terms of cookies.

This information includes:

  • The type of Internet browser you are using;
  • The type of operating system and device you are using to access the Service;
  • The domain name of your Internet service provider;
  • The Internet site where you came from;
  • Country of residence and your language;
  • The pages and options you visit and access on our Sites.

During your first visit to our Site, as soon as Huillca Expedition plans to place a cookie on your device, an information banner will be displayed at the bottom of the page. By continuing to browse the Site or after clicking "I agree", you expressly agree that Huillca Expedition may place cookies on your device (cookies linked to operations related to targeted advertising, certain measurement cookies). audience, social network cookies generated in particular by its sharing buttons when they collect personal data). If you continue to browse the site, cookies may be placed on your computer. The banner will remain displayed until you continue browsing, i.e. as long as you have not gone to another page of the Site or clicked on an element of the Site. If you do not wish to accept all or part of the cookies, we recommend that you click on the "More information" link in the banner and follow the detailed instructions that allow you to manage cookies through your browser settings.

Cookies do not generate or transmit computer viruses capable of infecting your device, they are readable and recognizable only by their issuer.

You can change your cookie settings at any time. Below you will find information about cookies and the different ways to manage cookie settings in your browser.

The period of validity of the consent to the deposit of Cookies is 13 months. At the end of this period, we will again ask for your consent.

If you would like more information on cookies and their use, you can consult the file of the National Data Protection Commission at the following address: , section "Cookies: the tools to control them. "

Cookie on the website

Huillca Expedition may use the following types of cookies (banner at the bottom of the page):

  • Session management cookies.
  • Audience measurement cookies (statistical cookies)
  • Cookies required for certain optional features
  • Targeted advertising cookies
  • Social networking cookies generated in particular by your sharing buttons when they collect personal data.
  • Session management cookies are essential for the proper functioning of the Site. Refusing them may cause the Site to slow down and/or malfunction.

By analyzing how you use the Site, Huillca Expedition can offer you a better navigation to adequately respond to your expectations and also identify any problems encountered to provide quick solutions. .

Huillca Expedition may integrate third-party software applications on its Site, allowing you to share Site content with others. This is particularly the case for the "Share" or "Like" button on Facebook, Pinterest, Twitter, Instagram, YouTube or even LinkedIn. It is likely that the social network in question identifies you and saves cookies on your devices. We invite you to consult their privacy policy.

You can simply object to cookies using the procedures detailed in c) below.

Your choices regarding cookies

You have the possibility to modify the settings of your Internet browser at any time to accept, configure or, on the contrary, refuse cookies. You have several options: to accept all cookies, to receive a notification when a cookie is saved or to systematically refuse all cookies.

Huillca Expedition informs you that disabling session or functionality cookies may have the effect of preventing consultation of the Site. As such, Huillca Expedition cannot be held responsible in the event of a degraded performance of our services related to the configuration you have chosen.

Each Internet browser offers different configuration methods to manage cookies. In general, they are described in the help menu of each browser. If you use a type or version of browser different from those listed below, we invite you to consult the "Help" menu of your browser.

You are using Safari 5.0 (on the computer):


  • Choose Safari> Preferences and then click on "Security";
  • In the "Accept cookies" section, indicate if and when Safari should accept cookies from websites.

For an explanation of the available options, click the help button "?" "

If you have set up systematic cookie blocking in Safari, you may need to accept cookies temporarily to open a page. Repeat the above steps, selecting "Always". When you are finished with the page in question, disable cookies again and delete cookies from the page.

Use Safari on iOS (tablets and smartphones):

  • Open the "Settings" app and choose "Safari";
  • In the "Privacy" section go to "Accept cookies";
  • Define your privacy settings.

Use Google Chrome:

  • Choose the "Settings" menu;
  • Click on "Show advanced settings" and go to the "Confidentiality" paragraph;
  • Click on "Content settings";
  • Select "Block cookies and data from third-party sites" to block cookies.

You are using Mozilla Firefox:

  • Click on "Menu" and then "Options";
  • Select the "Privacy" icon;
  • In the History area, for the "Retention rules" option, select "use custom settings for history";
  • Check the "Accept cookies" box to enable cookies, or uncheck it to disable cookies. If you encounter difficulties with cookies, make sure the "Accept third-party cookies" option is not set to "Never".
  • Choose how long cookies will be kept by choosing from the 3 options (a), (b) or (c) below:

(a) "its expiration": each cookie will be deleted on its expiration date, a date set by the site issuing the cookie.

(b) "close Firefox": cookies stored on your computer will be deleted when you close the Firefox browser window.

(c) "Always ask me": a warning will be displayed each time a website wants to save a cookie, asking you whether you accept this record or not.

  • Click OK to close the "Options" window and confirm your choices.

You are using Internet Explorer 8.0 and above:

  • Go to the "Tools" menu, then select "Internet Option";
  • Click on the "Confidentiality" tab;
  • Select the desired level of confidentiality with the cursor: up to "Block all cookies" to block all cookies, or up to "Accept all cookies" to accept all Cookies.

You use Opera:

  • Go to the "File" menu and then select "Preferences";
  • Click on the "Privacy" icon;
  • Define the privacy settings you want to apply.

You are using Android:

  • Tap the button in the upper right corner;
  • Select "Settings" and then "Confidentiality and security";
  • Define the privacy settings you want to apply.

You are using Dolphin on Android:

  • Go to the menu and select "More" and then "Settings";
  • Select "Confidentiality" and then "Security";
  • Define the privacy settings you want to apply in the "Cookies" menu.

For what purposes is your data collected?

Respond to your requests

When you contact Huillca Expedition through the various communication channels mentioned above, the purpose of collecting your personal data may be:

  • Providing access to Huillca Expedition's dedicated site to allow you, in particular, to consult your trip file and/or any information related to it;
  • Executing the requests you made on the Site or through the other Communication Channels (booking with our partners, establishing your sales contract, monitoring the performance of your trip services, monitoring all requests from you for your trip, including after the return of your trip, in accordance with the legal prescription deadlines, etc.);
  • Send information letters (newsletters) and any other documentation (brochures in particular) that you have requested;
  • Answer your questions;
  • Inform you about new trips or similar services that may be of interest to you;
  • More generally, compliance with Huillca Expedition's legal, regulatory, accounting and tax obligations;
  • Handle requests and complaints made by you or about you in connection with travel.

Make statistics

As part of improving our services, personal data about you collected by Huillca Expedition may also have the purpose:

  • Making statistical calculations about, in particular, the frequency of the Site;
  • Conducting surveys and polls;
  • Conducting studies and research to improve your experience with Huillca Expedition.

Requesting you during marketing operations

Your data may also be used for marketing purposes:

  • Managing all newsletter subscriptions and unsubscriptions at your request;
  • Communication of information related to Huillca Expedition and its partners: news, products and services, commercial prospecting and personalized offers.

How and for how long?

Securing your data

As the party responsible for processing your personal data, Huillca Expedition implements all technical and organizational measures necessary to respect the protection of your personal data: access control, backups, traceability, site security, protection measures and take care to limit the amount of data processed taking into account the purposes pursued.

Period of storage of your data

We store this information for a period proportionate and necessary for the purpose for which we are processing it and, in any case, for the period necessary to comply with a legal or regulatory obligation. The data is retained for a period not exceeding the period necessary for the following purposes:

  • NEWSLETTER: your data will be retained for as long as your subscription is active. You can terminate it at any time by unsubscribing at the link that will be indicated.
  • OPTION, REQUEST FOR QUOTE, REGISTRATION AND PERFORMANCE OF TRAVEL SERVICES: the data necessary to process your request will be kept for the time necessary to establish a quote or contract and then for the duration of your trip in accordance with applicable legislation and, in any case, for the time necessary to comply with a legal or regulatory obligation.
  • COMMERCIAL OFFERS: your data will be kept for as long as you accept to receive our commercial offers. You can refuse them at any time by unsubscribing at the link that will be indicated.
  • STATISTICS AND SURVEYS: your data will be kept for the time necessary to establish reliable statistics and process surveys conducted with you, with your consent.

For which recipients?

Huillca Expedition and its partners

We would like to inform you that to enable the execution of the purposes mentioned in point III above, your data may be stored, processed and transferred to subsidiaries and / or partners of Huillca Expedition, in particular to providers of booked services (hoteliers, carriers, etc.) or to technical providers (IT, hosting, email distribution, online payment provider, etc.), which may be located outside the European Union.

Our subsidiaries and/or partners undertake to use your personal data only to perform certain essential tasks for the achievement of the purposes mentioned in point III above, in strict compliance with your rights in terms of personal data protection and in accordance with the legislation in force.

Non-partner third parties

Huillca Expedition undertakes not to transfer or sell personal data concerning you to non-partner third parties. We do not communicate any personal data to agencies or companies for commercial or marketing purposes.

If Huillca Expedition is required by law, an authority (for example, the tax administration or the CNIL) or a judge to communicate personal data about you, Huillca Expedition undertakes, as far as possible, to notify you (unless Huillca Expedition is not authorized to do so, in particular in view of any legal or judicial obligations that may arise).

Finally, we may buy or merge, be bought by another company or sell some or all of our assets. In such a case, your personal data may be communicated to another company, but this communication will be subject to the privacy and cookie policy in force.

How do links on sites that link to other sites affect me?

From time to time, we may place links on our Site that link to other websites and applications operated by third parties. These links are only present for your convenience and are intended to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent from Huillca Expedition and have separate privacy policies. When you leave our Site, please note that our policies no longer apply. Accordingly, we will not be responsible for the accuracy, relevance, availability, reliability, copyright compliance, legality or decency of the material contained on third party websites and applications linked to our Site.

How can you access, update or delete information in "your space"?

To modify one or more personal data entered in your Client Area, we invite you to contact your advisor and/or send your request to the following e-mail address:

What if you have further questions about Huillca Expedition's privacy and cookie policies?

If you have any questions or concerns about this privacy and cookie policy, you may contact us by email at or by sending us a letter to 'attention of the Personal Data Protection Officer, Huillca Expedition, Q'ello Q'ello S/N Pacchanta, Ocongate, Cusco, Peru (7QH2+Q6, Ocongate 08000).

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